To make sure we get the order to you as fast as possible, orders are processed as soon as they come in. We cannot guarantee that any order can be cancelled once placed and processed. Please contact us immediately if you have any issues and we will do the best we can.

Other Payment Info

• Instant PayPal payment is the preferred method of Payment

This item is IN STOCK and ready to ship within 24 hours. 
We strive to make the shipping process as easy as possible. Most of our items ship out within 24-48 hours and take 2-7 days for delivery. If you have any questions about our shipping policy or delivery times please don't hesitate to contact us through email.

We DO NOT ship to the following:

• PO BOX & APO/FPO Addresses Hawaii, Alaska, Puerto Rico, & Virgin Islands.
• We ship to the continental 48 US States Only.

Additional freight charges may apply in certain rural or special access areas.  In this circumstance, we will call you with the additional charges. 

To help make this process as smooth as possible please follow these guidelines:

• Sign Bill of Lading (receiving bill). This document says that the order has been received. This all states that the order has arrived in good condition. It is the customer's responsibility to inspect all packages received. This document also states the number of cartons you are receiving, please make sure this number is the same as the actual number of cartons received.
• Freight damage. It is your responsibility to make sure your order is in good condition upon receipt. If you find that a product has been damaged, you may refuse shipment. If you refuse shipment, please note the reason on the bill of lading and contact us immediately.
• Order Shortage. If the cartons received is less than what is listed on the bill of lading, please notate on the bill of lading and contact us immediately, so that we can trace the missing package and recover it quickly.
• Refusal of shipment without proper reasoning, will be processed under our return policy.

Backyard Pool Superstore is here for all of your pool and backyard needs.  We appreciate your business, please take the time to thoroughly read our return policy.  Here at Backyard Pool Superstore, we understand that mistakes can be made. This is why we offer 30 day free returns.

-All returns requests must be completed through the eBay return system.

-Returns must be in brand new condition: unused, uninstalled products that include the original manuals, warranty card(s), and packaging.  The packaging must be resealed with clear packing tape.  If a product is not returned in the conditions outlined above, a product loss fee may be applied.  The product loss fee is determined once the item is returned. This fee can range from 20%-50%. See below for more details:

--If an item is returned in unsellable condition, a product loss fee will be applied.

--If an item is returned without the original manufacturer's packaging, a product loss fee will be applied.

--If an item is returned as being "defective," but is tested and found to not be defective, a product loss fee will be applied.

-Returns must be sent to the approved return address with the approved RMA number.  Products shipped to the wrong location are subject to additional shipping charges.

-Returns are not accepted after 30 days.

-We reserve the right to decline returns on non-resellable products.

-If you are having a warranty issue, please contact the manufacturer that holds the warranty.  If you need assistance with information on how to contact the manufacturer, please do not hesitate to ask us.

-Backyard Pool Superstore does not warranty or guarantee any of the products on this site. All warranties are held by the manufacturer.

-If you receive a damaged item, please contact us immediately so that we can assist you in getting a replacement.

-Freight Line Products: Please inspect any freight delivery for damage before signing the BOL.  When you sign for the product, you state the product arrived in good condition, and you accept the condition it was delivered in. If the product does arrive damaged, please contact us immediately, and take photographs to document the damage.

Here at Backyard Pool Superstore, we believe in customer satisfaction. Our staff is dedicated to making sure your experience with us is not only good, but the best! We are not just "Internet retailers", we are pool and backyard professionals that have been in business for over 20 years. We pride ourselves on fast, professional customer service. We use the latest technology to assist you with your pool, spa, patio, and backyard needs. We are always available to answer any questions or concerns you have throughout the buying and shipping process.

The Best Customer Service and Expert Advice

• With many years of experience in all aspects of the pool and backyard industry, we are here to help you with all of your questions. You can chat live with us Monday-Friday or email us 24/7 any of your questions. If one of our staff members cannot help you immediately, we will not rest until we find an answer to your question.

Lowest Prices

• We constantly research other sites to make sure we are the lowest price out there, if you find a cheaper price elsewhere, contact us and we'll do our best to not just match it, but beat it

Fast Shipping

• We have many warehouses across the country that we ship out of, the keeps shipping time low and gets the product to your door faster

Our preferred method of contact is through eBay's Messaging System. Please contact us there for any questions about product, orders, returns, warranties, etc.